Improving customer experience and delivering operational excellence with NLP and end-to-end automation.
Re:infer CEO Ed Challis joined Marco Rodrigues, Head of Service Centre at Hiscox, to discuss how to drive operational scalability and measurably improve customer experience with NLP (Natural Language Processing) across business and service functions.
- Mining all service communications to identify customer pain points and transformation opportunities.
- Automating transactional conversational service work, freeing skilled workers to focus on the most valuable tasks.
- Driving metrics that matter across customer experience and operational efficiency.
Watch the Hiscox Services Story
Hiscox's Marco Rodrigues explains how Re:infer is helping his team transform service quality and efficiency. Watch his full presentation:
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