Drive continuous improvement and process excellence with real-time visibility
Understand and improve service and experience with configurable dashboards, email alerts and reports tracking specific themes and intents.
Re:infer’s inbuilt analytics and reporting provide historical and real-time insights on communications channels.
For the first time, unstructured processes and issues can be identified, quantified and tracked in real time.
Quality of Service
Understand the drivers of customer contact and track their sentiment across the whole customer journey, helping you achieve a more competitive and responsive experience.
Analyse trends, trigger alerts and understand demand to constantly improve service quality.
Measure the effectiveness of self-service initiatives and process improvement projects.
"Re:Infer enables us to have a more data-driven approach, giving us the chance to digitise qualitative customer feedback, and even to embrace the so-far ignored silent majority of customers. As a CX leader, I feel much more empowered when our analysis is linked to revenue."