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Real-time monitoring and analytics

Drive continuous improvement and process excellence with real-time visibility

Understand and improve service and experience with configurable dashboards, email alerts and reports tracking specific themes and intents.

Real-time monitoring and alerting

Re:infer’s inbuilt analytics and reporting provide historical and real-time insights on communications channels.

For the first time, unstructured processes and issues can be identified, quantified and tracked in real time.

Quality of Service

Understand the drivers of customer contact and track their sentiment across the whole customer journey, helping you achieve a more competitive and responsive experience.

Continuous improvement

Analyse trends, trigger alerts and understand demand to constantly improve service quality.

Calculate ROI

Measure the effectiveness of self-service initiatives and process improvement projects.

Trusted by leading organisations to drive digital transformation
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Office building Hiscox
"Re:Infer enables us to have a more data-driven approach, giving us the chance to digitise qualitative customer feedback, and even to embrace the so-far ignored silent majority of customers. As a CX leader, I feel much more empowered when our analysis is linked to revenue."

Turn every message into
actionable data today

Increase operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.