Automate manual tasks, optimise case management by creating a new source of actionable data
Fuel case management automation, creating a new source of structured data with state-of-the-art natural language processing delivered in a zero-code UI. Re:infer, the Conversational Data Intelligence platform built for the enterprise.
Service runs on communications. Case management and workflows are triggered by emails, support tickets and service requests. It’s how information is shared and work gets done.
NLP (Natural Language Processing) has come of age for the enterprise. NLP models have become so advanced in their understanding of the relationships and sequences of words, that they now routinely outperform humans in advanced reading comprehension.
Using state-of-the-art NLP technology, delivered through a zero-code UI Re:infer reads, interprets and classifies requests, identifying sentiment, intent and emotion. This enables the platform to provide message-to-case capabilities, migrating business processes from communications and service channels to workflow applications.
Re:infer automates case creation, processing events and status requests, and monitors for new processes performed outside of workflow.
Intelligent automation, RPA and change leaders use Re:infer to:
- Optimise customer experience and services
- Increase operational scalability
- Create a new source of structured data for downstream systems including Case Management, Workflow and RPA.
Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.
See the Re:infer Conversational Data Intelligence Platform in action
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Unlock the power of your business conversations
We give organisations a new capability to efficiently embed conversational intelligence into their business processes, products and services.
Making the business more scalable and customer-centric.
Trusted by teams around the globe to help deliver digital transformation
“With requests coming in through multi-channels, unstructured comms is a huge part of day to day life at Deutsche Bank. With that backdrop, how do we respond quickly to clients? How can we help clients facilitate payments and transactions? Being able to navigate and create structure out of unstructured data makes it easier to respond to our customers, faster.”
“The enterprise is built on communications. It should be no surprise that, to digitally transform, NLP is not just a nice-to-have, it is a must-have, which is why our partnership with Re:infer is so important to us and our clients. Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
The Re:infer platform truly follows the low-code/no-code mantra with rapid models created in hours by process SMEs, not data scientists. Re:infer is at the cutting edge of the Intelligent Automation spectrum.
Recognitions and achievements
HFS Hot Vendor
Enterprise & Machine Learning Platform 2021.
Gartner Cool Vendor
Conversational & Natural Language Technologies 2021.
IDC Innovation with AI Award Winner – 2020.
Research published in hundreds of leading ML journals including NeurIPS.