Conversations are critical events in customer journeys. Re:infer makes it possible to analyse every customer conversation, capturing the Voice of the Customer across all channels.
Customer experience and loyalty teams need to understand what factors are having the biggest impact on retention and churn. Customers are reaching out and describing their needs and experiences to multiple teams, across a range of communication channels.
Using state-of-the-art NLP technology, delivered through a zero-code UI Re:infer reads, interprets and classifies conversations, identifying sentiment, intent and emotion.
Customer Experience, Intelligent Automation and RPA leaders use Re:infer to:
- Optimise the customer experience
- Understand the Voice of the Customer
- Increase operational scalability
- Create a new source of structured data for downstream systems including RPA, Case Management and Workflow
Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.
See Re:infer Conversational Data Intelligence in action
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Unlock the actionable insights hidden in your customer conversations
We give organisations a new capability to efficiently embed conversational intelligence into their support processes, products and services.
Making the business more scalable and customer-centric.
Trusted by teams around the globe to help deliver digital transformation
"Re:Infer enables us to have a more data-driven approach, giving us the chance to digitise qualitative customer feedback, and even to embrace the so-far ignored silent majority of customers. As a CX leader, I feel much more empowered when our analysis is linked to revenue."
“With requests coming in through multi-channels, unstructured comms is a huge part of day to day life at Deutsche Bank. With that backdrop, how do we respond quickly to clients? How can we help clients facilitate payments and transactions? Being able to navigate and create structure out of unstructured data makes it easier to respond to our customers, faster.”
Re:infer enables us to hear every customer and plays a critical role in our customer-centricity strategy. With Re:infer we can continually improve our product, service and support to meet the demands of our customers.
Recognitions and achievements
HFS Hot Vendor
Enterprise & Machine Learning Platform 2021.
Gartner Cool Vendor
Conversational & Natural Language Technologies 2021.
IDC Innovation with AI Award Winner – 2020.
Research published in hundreds of leading ML journals including NeurIPS.