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Transform and optimise customer support by analysing every customer conversation

Understand every support conversation across all channels, unlock customer pain points and opportunities. Increase scalability and enhance the customer experience with Conversational Data Intelligence.

Trusted by leading organisations to drive digital transformation

Conversations are critical events across customer support and services. Re:infer makes it possible to analyse and understand every request, across all channels. 

Customer support and service teams need to understand what factors are having the biggest impact on retention and churn. Customers are constantly reaching out to describe their needs and experiences to various support teams, spread across multiple channels including email, calls, tickets and chat.

Using state-of-the-art NLP technology, delivered through a zero-code UI, Re:infer reads, interprets and classifies requests, extracting sentiment, intent and emotion data. Re:infer creates detailed, accurate insight for service improvement and supplies the data needed for powerful downstream automation. It achieves scale, enhances efficiency and transforms the customer experience.

Customer support, service and automation leaders use Re:infer to:

  • Optimise customer support and experience
  • Increase operational scalability
  • Understand and monitor the drivers of support requests
  • Create a new source of structured data for downstream systems including RPA, Case Management and Workflow

Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.

See the Re:infer Conversational Data Intelligence Platform in action

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Re:infer Conversational Data Intelligence NLP for Customer Support

Unlock the actionable insights hidden in your support conversations

We give organisations a new capability to efficiently embed conversational intelligence into their support processes, products and services.

Making the business more scalable and customer-centric.

Trusted by teams around the globe to help deliver digital transformation in support

“With requests coming in through multi-channels, unstructured comms is a huge part of day to day life at Deutsche Bank. With that backdrop, how do we respond quickly to clients? How can we help clients facilitate payments and transactions? Being able to navigate and create structure out of unstructured data makes it easier to respond to our customers, faster.”
Re:infer enables us to hear every customer and plays a critical role in our customer-centricity strategy. With Re:infer we can continually improve our product, service and support to meet the demands of our customers.
"Re:Infer enables us to have a more data-driven approach, giving us the chance to digitise qualitative customer feedback, and even to embrace the so-far ignored silent majority of customers. As a CX leader, I feel much more empowered when our analysis is linked to revenue."

Recognitions and achievements

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HFS Hot Vendor

Enterprise & Machine Learning Platform 2021.

Logo Gartner Cool Vendor

Gartner Cool Vendor

Conversational & Natural Language Technologies 2021.

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IDC Awards

IDC Innovation with AI Award Winner – 2020.

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NeurIPS

Research published in hundreds of leading ML journals including NeurIPS.

Build intelligent products, services
and workflows

Increase operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.