Discover, measure and automate processes hidden in conversations with Re:infer

Conversations across emails, chats, tickets and calls underpin every business process. Understand the why behind every process. Use Natural Language Processing to read, interpret and classify every message and request.

Trusted by leading organisations to drive digital transformation

Unlocking the value in conversational channels including email, chat, tickets and calls is manual, time-consuming, and not scalable.

Using state-of-the-art NLP delivered through a zero-code UI, Re:infer reads, interprets and classifies communications, identifying sentiment, intent and emotion.

Re:infer is the Communications Mining platform built for the enterprise, enabling businesses to better understand the customer and serve them more efficiently.

Intelligent Automation, Change, RPA and Service leaders use Re:infer to:

Optimise the customer experience
Increase operational scalability
Improve consistency, governance and control
Mine unstructured communications for insights and root-causes
Create a new source of structured data for downstream systems including RPA, Case Management and Workflow

Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.

See the Re:infer Communications Mining Platform in action

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We give organisations a new capability to efficiently embed conversational intelligence into their business processes, products and services.

Making the business more scalable and customer centric.

“The enterprise is built on communications. It should be no surprise that, to digitally transform, NLP is not just a nice-to-have, it is a must-have, which is why our partnership with Re:infer is so important to us and our clients. Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”

Wayne Butterfield

Director Cognitive Automation & Innovation at ISG

The Re:infer platform truly follows the low-code/no-code mantra with rapid models created in hours by process SMEs, not data scientists. Re:infer is at the cutting edge of the Intelligent Automation spectrum.