Unlocking the value in conversational channels including email, chat, tickets and calls is manual, time-consuming, and not scalable.
Using state-of-the-art NLP delivered through a zero-code UI, Re:infer reads, interprets and classifies communications, identifying sentiment, intent and emotion.
Re:infer is the Communications Mining platform built for the enterprise, enabling businesses to better understand the customer and serve them more efficiently.
Intelligent Automation, Change, RPA and Service leaders use Re:infer to:
- Optimise the customer experience
- Increase operational scalability
- Improve consistency, governance and control
- Mine unstructured communications for insights and root-causes
- Create a new source of structured data for downstream systems including RPA, Case Management and Workflow
Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.
See the Re:infer Communications Mining Platform in action
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Unlock the power of your business conversations
We give organisations a new capability to efficiently embed conversational intelligence into their business processes, products and services.
Making the business more scalable and customer centric.
Trusted by teams around the globe to help deliver digital transformation
“With requests coming in through multi-channels, unstructured comms is a huge part of day to day life at Deutsche Bank. With that backdrop, how do we respond quickly to clients? How can we help clients facilitate payments and transactions? Being able to navigate and create structure out of unstructured data makes it easier to respond to our customers, faster.”
“The enterprise is built on communications. It should be no surprise that, to digitally transform, NLP is not just a nice-to-have, it is a must-have, which is why our partnership with Re:infer is so important to us and our clients. Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
The Re:infer platform truly follows the low-code/no-code mantra with rapid models created in hours by process SMEs, not data scientists. Re:infer is at the cutting edge of the Intelligent Automation spectrum.
Recognitions and achievements
HFS Hot Vendor
Enterprise & Machine Learning Platform 2021.
Gartner Cool Vendor
Conversational & Natural Language Technologies 2021.
IDC Innovation with AI Award Winner – 2020.
Research published in hundreds of leading ML journals including NeurIPS.