Business runs on conversations, customers reach out when they need something, colleagues connect to get work done. Re:infer makes it possible to analyse and understand every email at speed and scale.
Unlocking the value in conversational channels including email has typically been manual, time-consuming and not scalable.
Using state-of-the-art NLP delivered through a zero-code UI, Re:infer reads, interprets and classifies emails, identifying sentiment, intent and emotion.
Intelligent Automation, Change, RPA and Service leaders use Re:infer to mine, monitor and automate emails, enabling:
- A true understanding of email communications and the Voice of the Customer
- An improved customer experience
- Increased operational scalability and efficiency
- Improved consistency, governance and control
- The automation of email tasks and workflows by creating structured data for downstream systems including RPA and Case Management.
Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.
See Re:infer sentiment analysis, intent and email classification in action
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Understand your customers with Re:infer sentiment analysis
We give organisations a new capability to efficiently embed conversational intelligence into their business processes, products and services.
Making the business more scalable and customer centric.
Trusted by teams around the globe to help deliver digital transformation
“With requests coming in through multi-channels, unstructured comms is a huge part of day to day life at Deutsche Bank. With that backdrop, how do we respond quickly to clients? How can we help clients facilitate payments and transactions? Being able to navigate and create structure out of unstructured data makes it easier to respond to our customers, faster.”
"Re:Infer enables us to have a more data-driven approach, giving us the chance to digitise qualitative customer feedback, and even to embrace the so-far ignored silent majority of customers. As a CX leader, I feel much more empowered when our analysis is linked to revenue."
“The enterprise is built on communications. It should be no surprise that, to digitally transform, NLP is not just a nice-to-have, it is a must-have, which is why our partnership with Re:infer is so important to us and our clients. Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
Recognitions and achievements
HFS Hot Vendor
Enterprise & Machine Learning Platform 2021.
Gartner Cool Vendor
Conversational & Natural Language Technologies 2021.
IDC Innovation with AI Award Winner – 2020.
Research published in hundreds of leading ML journals including NeurIPS.