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Understand and classify every email, identify sentiment, intent and emotion at scale with Re:infer

Emails are critical events in business processes. Identify and measure email sentiment, discover and automate processes hidden in email with Re:infer Conversational Data Intelligence.

Trusted by leading organisations to drive digital transformation

Business runs on conversations, customers reach out when they need something, colleagues connect to get work done. Re:infer makes it possible to analyse and understand every email at speed and scale.

Unlocking the value in conversational channels including email has typically been manual, time-consuming and not scalable.

Using state-of-the-art NLP delivered through a zero-code UI, Re:infer reads, interprets and classifies emails, identifying sentiment, intent and emotion.

Intelligent Automation, Change, RPA and Service leaders use Re:infer to mine, monitor and automate emails, enabling:

  • A true understanding of email communications and the Voice of the Customer
  • An improved customer experience
  • Increased operational scalability and efficiency
  • Improved consistency, governance and control  
  • The automation of email tasks and workflows by creating structured data for downstream systems including RPA and Case Management.

Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.

See Re:infer sentiment analysis, intent and email classification in action

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Re:infer Sentiment Analysis

Understand your customers with Re:infer sentiment analysis

We give organisations a new capability to efficiently embed conversational intelligence into their business processes, products and services.

Making the business more scalable and customer centric.

Trusted by teams around the globe to help deliver digital transformation

"Re:Infer enables us to have a more data-driven approach, giving us the chance to digitise qualitative customer feedback, and even to embrace the so-far ignored silent majority of customers. As a CX leader, I feel much more empowered when our analysis is linked to revenue."
“The enterprise is built on communications. It should be no surprise that, to digitally transform, NLP is not just a nice-to-have, it is a must-have, which is why our partnership with Re:infer is so important to us and our clients. Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
“Re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.”

Recognitions and achievements

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HFS Hot Vendor

Enterprise & Machine Learning Platform 2021.

Logo Gartner Cool Vendor

Gartner Cool Vendor

Conversational & Natural Language Technologies 2021.

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IDC Awards

IDC Innovation with AI Award Winner – 2020.

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Research published in hundreds of leading ML journals including NeurIPS.

Build intelligent products, services
and workflows

Increase operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.