Responding to customer complaints quickly is critical to minimise customer dissatisfaction. Across large and/or distributed teams, requests and complaints often end up with the wrong agent before being passed to the correct team.
Re:infer reads, understands and classifies all inbound complaints.
By understanding the makeup of a complaint, leaders and managers can accurately assign agents via auto-triage, and/or connect to downstream automation applications to provide timely, appropriate responses.
- Continuous improvement
- Increased efficiency
- Increased sales
- Increased customer satisfaction and loyalty
“Re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.”
<small>John Veichmanis, CMO – Farfetch<small>
- <sub>1<sub>Super Office, “Customer Service Benchmark Report”, 2021