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Customer Complaints Automation

People sitting at desk answering customer calls
“The average response time to a customer request is over 12 hours.”
“The average response time to a customer request is over 12 hours.”
Channels
Support tickets
Email
Chat
Social media
Support calls
Connected systems
Zendesk
ServiceNow
RPA
Freshdesk
SalesForce
RPA: Blue Prism, UiPath, Automation Anywhere or micro-service for automated actioning
Avg. implementation time
1 month
Avg. time to value/ROI
1 month

Challenge

Responding to customer complaints quickly is critical to minimise customer dissatisfaction. Across large and/or distributed teams, requests and complaints often end up with the wrong agent before being passed to the correct team.

Solution

Re:infer reads, understands and classifies all inbound complaints.

By understanding the makeup of a complaint, leaders and managers can accurately assign agents via auto-triage, and/or connect to downstream automation applications to provide timely, appropriate responses.

Benefits

  • Continuous improvement 
  • Increased efficiency 
  • Increased sales
  • Increased customer satisfaction and loyalty
“Re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.”
<small>John Veichmanis, CMO – Farfetch<small>

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