Monitoring customer complaints across large and/or distributed teams makes it difficult to identify trends, potential systemic issues and root cause drivers early. As a result, issues that could have been avoided transpire and complaints volumes grow
Re:infer automatically reads, understands and classifies inbound complaints to save time, reduce manual errors and identify root cause drivers.
Leaders and managers can access real-time trends across complaints via a dashboard enabling large scale issues and their root causes to be identified and resolved.
- Continuous improvement
- Increased efficiency
- Increased sales
- Increased customer satisfaction and loyalty
“Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
<small>Wayne Butterfield, Director – Cognitive Automation & Innovation ISG<small>
- <sub>1<sub>Khoros, “Must-know customer service statistics of 2021 (so far)”, May 25 2021