Logo Reinfer

Customer Complaints Monitoring

People sitting at desk answering customer calls
“83% of customers are more loyal to companies that respond and resolve their complaints.”
“83% of customers are more loyal to companies that respond and resolve their complaints.”
Channels
Email
Survey responses
Connected systems
Microsoft Dynamics 365 HR
Workday HCM
SAP
RPA: Blue Prism, UiPath, Automation Anywhere or micro-service for automated actioning
Avg. implementation time
1 month
Avg. time to value/ROI
1 month

Challenge

Monitoring customer complaints across large and/or distributed teams makes it difficult to identify trends, potential systemic issues and root cause drivers early. As a result, issues that could have been avoided transpire and complaints volumes grow

Solution

Re:infer automatically reads, understands and classifies inbound complaints to save time, reduce manual errors and identify root cause drivers. 

Leaders and managers can access real-time trends across complaints via a dashboard enabling large scale issues and their root causes to be identified and resolved.

Benefits

  • Continuous improvement 
  • Increased efficiency 
  • Increased sales
  • Increased customer satisfaction and loyalty
“Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
<small>Wayne Butterfield, Director – Cognitive Automation & Innovation ISG<small>

More use cases

No related use cases found.

Turn any conversation into actionable data

Drive operational efficiency and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.