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IT Onboarding & Offboarding Automation

Empty office space
“58% of employee onboarding programmes are focused on paperwork and processes”
“58% of employee onboarding programmes are focused on paperwork and processes”
Channels
Support tickets
Email
Connected systems
SalesForce
Microsoft Dynamics 365 HR
RPA
RPA: Blue Prism, UiPath, Automation Anywhere or micro-service for automated actioning
Avg. implementation time
1 month
Avg. time to value/ROI
1 month

Challenge

Across the enterprise, hundreds of employees leave or join every year. From account creation and deletion to system access, onboarding and offboarding triggers a long list of manual tasks for IT.

Solution

Re:infer reads, understands and classifies all requests. 

By understanding what the request is and who it relates to, IT leaders can accurately assign agents via auto-triage or connect to downstream automation to complete tasks associated with onboarding and offboarding.

Benefits

  • Increased employee satisfaction
  • Increased employee retention 
  • Increased IT efficiency and productivity
“Re:infer has transformed how we do business, and I know we’ve only scratched the surface of what it can do. We’ve saved time and resources that can now be put toward serving our clients better than ever.”
<small>Matt Churchill, Head of Futures<small>

More use cases

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