The appropriate handling, processing and storage of data by businesses is crucial in light of regulations such as GDPR and CCPA.
The challenge for enterprises is in understanding what sensitive information is being stored and how it is managed in the business. To avoid operational risk and reputational damage, they need to know what unnecessary customer and prospect data has been shared, and promptly remove it.
Re:infer automatically reads, understands and classifies unstructured conversational data to identify areas that are placing businesses at risk of non-compliance.
Appropriate members of the business can access a real-time dashboard enabling continuous monitoring of user data. By connecting to downstream automation, inappropriate sensitive data can be automatically deleted or treated as appropriate.
- Regulatory compliance
- Safe customer data handling
- Reputational resilience
“Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
<small>Wayne Butterfield, Director – Cognitive Automation & Innovation ISG<small>
- <sub>1<sub>Splunk, “The State of Dark Data”, 2019