Logo Reinfer

Sensitive Data Monitoring & Automation

Doctor looking at desktop screen
“55% of business data is unclassified and unknown”
“55% of business data is unclassified and unknown”
Channels
Support tickets
Email
Chat
Connected systems
Zendesk
ServiceNow
RPA
Freshdesk
SalesForce
Jira
RPA: Blue Prism, UiPath, Automation Anywhere or micro-service for automated actioning
Avg. implementation time
1 month
Avg. time to value/ROI
1 month

Challenge

The appropriate handling, processing and storage of data by businesses is crucial in light of regulations such as GDPR and CCPA.

The challenge for enterprises is in understanding what sensitive information is being stored and how it is managed in the business. To avoid operational risk and reputational damage, they need to know what unnecessary customer and prospect data has been shared, and promptly remove it.

Solution

Re:infer automatically reads, understands and classifies unstructured conversational data to identify areas that are placing businesses at risk of non-compliance. 

Appropriate members of the business can access a real-time dashboard enabling continuous monitoring of user data. By connecting to downstream automation, inappropriate sensitive data can be automatically deleted or treated as appropriate. 

Benefits

  • Regulatory compliance 
  • Safe customer data handling
  • Reputational resilience
“Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
<small>Wayne Butterfield, Director – Cognitive Automation & Innovation ISG<small>

Turn any conversation into actionable data

Drive operational efficiency and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.