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Product

Build intelligent products, services and workflows to drive operational scalability and improve the customer experience.

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Your data's security is a core principle of our platform.

Platform features

Fully customisable

Create bespoke machine learning models that extract the specific intents, entities, themes and emotions your business needs.

Fast model development

Zero code training UI, automatic intent discovery, guided active training, automatic model validation, model lifecycle management.

Easy to integrate

Pre-built integrations for all leading enterprise communications platforms. Strong APIs. Connectors for Workflow and RPA.

Inbuilt analytics

Mine communications and build customisable dashboards - aggregate, query and chart.

Real-time monitoring and alerts

Configurable dashboards, email alerts and reports tracking specific themes and intents.

Automation tooling

ML Ops, version control, triggers, RPA connectors, automatic model validation.

Solutions

By Function

Banking Operations

Analytics Automation

Business Services

Analytics Automation

Customer Experience

Voice of the Customer

Customer Support

Analytics Automation

Insurance Operations

Analytics Automation

IT Service Design

Analytics Automation

Industry Solutions

Asset Management Capital Markets E-commerce Insurance Telecommunications

Use cases

By Initiatives

Automation

Auto Triage Email to Case Query Automation

Voice of the Customer

Voice of the Customer

Process Excellence

Communication Mining

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Customers Partners

Resources

Discover our resources

Resources library

A collection of guides, webinars and videos to help you successfully transform your business.

Access your Conversational Data Intelligence ROI report now.

Customer stories

Learn how the enterprise is unlocking the power of conversational data.

Articles to help successfully deliver digital transformation across the enterprise.

Engineering blog

Read about our latest insights, research and experiments at the forefront of AI on the Re:infer engineering blog.

Collection of references, tutorials and examples that help developers use the Re:infer API.

Featured Resources

Guide: How NLP completes the intelligent automation stack

Leverage Underwriting Automation to Reduce Costs and Accelerate Response Times

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Company

Company

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Working together to drive transformation at scale.

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News & Press

Re:infer launches Quality of Service - a new capability to understand and transform service

Re:infer launches Quality of Service - a new capability to understand and transform service

Re:infer considered the best AI startup

Re:infer considered the best AI startup

Re:infer wins 'Best Fintech' at FIN/SUM

Re:infer wins 'Best Fintech' at FIN/SUM

UK Innovator Re:infer raises $7.6m for AI platform that understands every business conversation and actions them at scale

UK Innovator Re:infer raises $7.6m for AI platform that understands every business conversation and actions them at scale

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Communications Mining for Insurance Underwriting Explained

Learn how Re:infer Communications Mining is helping leading insurance companies discover, measure and automate processes hidden in communications data.

Build intelligent products, services
and workflows

Increase operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.

Quick links

Communications Mining API documentation
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