The Conversational Data Intelligence Platform

Turn every message into actionable data

Re:infer unlocks the power of conversational data for everyone. We give organisations a new capability to efficiently build intelligent products, services and workflows.

Trusted by leading organisations to drive digital transformation

Businesses run on conversations

Unlocking the value in conversational data is manual, time consuming, and not scalable

Businesses are under constant pressure to improve - to be more responsive and agile, to enhance the customer experience, to cut costs and be more efficient. Yet every year there is more to do with fewer resources.

Conversations are critical events in customer journeys and business processes — in emails, chats and case management systems. 

Every conversation contains valuable information about your customer’s needs, your products, services and processes. 

Diagram flow with communication channels

Optimise the customer experience, increase operational scalability

Turn any message into actionable data. Quickly build intelligent products, services and workflows to drive operational scalability and optimise the customer experience.

Pie chart and bar chart for Label Volume by Recipient

Drive operational scalability

Uncover the costly processes slowing your organisation down. Eliminate inefficient requests and automate transactional conversational work.

Give your automation and workflow tools the structured data they need to deliver against digital transformation goals. 

Label Volume Trend
Booking
Complaint
Refund
Booking
Cancel
Refund
Cancellation
100%
75%
50%
25%
0%
Messages
Apr 21
May 21
Jun 21
Jul 21
Aug 21
Sep 21
Date (UTC)

Optimise the customer experience 

Interpret customer queries, requests and feedback to quantify value and failure demand. Monitor issues, identify root causes and trigger alerts on conversations.

Give CX, Loyalty, Product and Service teams the quantified insights they need to continuously improve the business.

Label Treemap
Refund
Count: 2,870 (64.3% verbatims)
Treemap chart

Make data-driven decisions

Get visibility on opaque processes and channels to identify problems, inefficiencies and quantify opportunities for change.

Give stakeholders the quantified insights they need to make informed decisions on digital transformation investments.

Deploy custom natural language understanding models in hours within a zero-code user interface

Reinfer connect systems diagram
Built for Builders

Seamless integration with
your stack

Build and deploy your own high-quality machine learning models on conversations in minutes. No machine learning expertise required.

Re:infer supports a flexible data model with first-class support for email, tickets, feedback, chat or phone calls. There is an easy to use API and developer tools for common tasks. We serve millions of production requests every day.

Helping enterprises achieve digital transformation

A connected ecosystem of technology, implementation and consultancy providers

From technology providers to leading implementation and consulting companies, the Re:infer partner ecosystem is used by enterprises to achieve their digital transformation goals.

Logo Deloitte
Logo UiPath
Logo Accenture
Logo Symphony
Logo Blue Prism
Logo ISG
85%
Of emails now automatically triaged by Re:infer
Office building Hiscox
“Re:infer has transformed how we do business, and I know we’ve only scratched the surface of what it can do. We’ve saved time and resources that can now be put toward serving our clients better than ever."

Build intelligent products, services
and workflows

Increase operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.

The Hiscox communications mining story

The Hiscox communications mining story

Learn how Hiscox are using conversational data intelligence to identify and automate repetitive tasks. Reducing intellectual waste and improving broker experience.

Download case study