The Conversational Data Intelligence Platform
Turn every message into actionable data
Re:infer unlocks the power of conversational data for everyone. We give organisations a new capability to efficiently build intelligent products, services and workflows.
Businesses run on conversations
Unlocking the value in conversational data is manual, time consuming, and not scalable
Businesses are under constant pressure to improve - to be more responsive and agile, to enhance the customer experience, to cut costs and be more efficient. Yet every year there is more to do with fewer resources.
Conversations are critical events in customer journeys and business processes — in emails, chats and case management systems.
Every conversation contains valuable information about your customer’s needs, your products, services and processes.
Optimise the customer experience, increase operational scalability
Turn any message into actionable data. Quickly build intelligent products, services and workflows to drive operational scalability and optimise the customer experience.
Optimise the customer experience
Deploy custom natural language understanding models in hours within a zero-code user interface
- 01Connect Re:infer to your conversational channels
Connect existing conversational channels, including email, chat, phone calls, tickets, and CRM. Integrate the structured data into downstream applications with Re:infer’s pre-built integrations across all common conversational, workflow and automation systems.
- 02Train machine learning models with AI guidance
Re:infer learns from your organisation’s expertise and data. The zero-code interface empowers business users to teach Re:infer the specifics of your business. Re:infer becomes completely tailored to you, and improves constantly in real time.
- 03Discover repetitive processes, patterns and requests
Re:infer understands human language, reading every message and mining conversational data to identify and extract high volume processes, patterns and requests. Re:infer works quickly and at scale, delivering value in hours, not months.
- 04Automate and trigger actions in real time
Re:infer converts any message into structured actionable data.
Using pre-built connectors to automation and workflow tools Re:infer can trigger automated actions such as routing, triage, alerts, case creation, and transactional responses.
The built-in analytics are displayed in a customisable report which gives you insight into processes, customer issues and change opportunities.
Seamless integration with
Build and deploy your own high-quality machine learning models on conversations in minutes. No machine learning expertise required.
Re:infer supports a flexible data model with first-class support for email, tickets, feedback, chat or phone calls. There is an easy to use API and developer tools for common tasks. We serve millions of production requests every day.
A connected ecosystem of technology, implementation and consultancy providers
From technology providers to leading implementation and consulting companies, the Re:infer partner ecosystem is used by enterprises to achieve their digital transformation goals.
“Re:infer has transformed how we do business, and I know we’ve only scratched the surface of what it can do. We’ve saved time and resources that can now be put toward serving our clients better than ever."
Build intelligent products, services
Increase operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.
How NLP completes the Intelligent Automation stack
By enabling the analysis of communications data, NLP accelerates hyper-automation and provides new scope for process improvement and operational efficiency.Download guide