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Re:infer blog

A collection of articles to help successfully deliver digital transformation across the enterprise.

Revenue optimisation: The power of conversational intelligence
Featured
June 29, 2022
June 27, 2022
 – 
5
 min read

Revenue optimisation: The power of conversational intelligence

Conversational intelligence enables service leaders to understand their customers and drive real sales and revenue optimisation.

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Payroll and HR: Reducing volume and churn with NLP

Payroll and HR: Reducing volume and churn with NLP

See how payroll and HR providers are using NLP-enabled Communications Mining to cut transactional work and tackle customer churn.

Phil Hughes
 on 
June 20, 2022
June 29, 2022
Communications Mining
Continuous Improvement
Conversational Data Intelligence
Cost Reduction
Operational Excellence
Two Re:infer customers rank as finalists for AI Innovator of the Year award

Two Re:infer customers rank as finalists for AI Innovator of the Year award

Transformation leaders at Deutsche Bank and FARFETCH are runners-up for top AI award for their deployment of the Re:infer Conversational Data Intelligence platform.

Mike Robinson
 on 
June 15, 2022
June 29, 2022
Company News
Communications Mining
Conversational Data Intelligence
Natural Language Processing
What are embeddings in NLP?

What are embeddings in NLP?

Learn how embeddings have revolutionised NLP and how they might be improved.

Aaron Crossey
 on 
June 9, 2022
June 16, 2022
Artificial Intelligence
Machine Learning
Natural Language Processing
How Communications Mining fuels self-service opportunity discovery

How Communications Mining fuels self-service opportunity discovery

Poorly implemented self-service causes inefficiency and harms client relationships. Communications Mining helps service teams identify the best opportunities.

George Barnett
 on 
June 6, 2022
June 29, 2022
Communications Mining
Continuous Improvement
Cost Reduction
Digital Transformation
Intelligent Automation
Re:infer launches Quality of Service - a new capability to understand and transform service

Re:infer launches Quality of Service - a new capability to understand and transform service

Quality of Service offers complete visibility into service levels and the capabilities to track and improve service quality in real time.

Mike Robinson
 on 
May 30, 2022
June 29, 2022
Company News
Q2 2022 Platform Update

Q2 2022 Platform Update | Re:infer

Learn about our latest releases and what we have planned for Conversational Data Intelligence in the next quarter.

Edward Challis
 on 
May 30, 2022
June 27, 2022
Conversational Data Intelligence
Company News
Natural Language Processing
Platform Updates
Top 3 AI trends for Shared Services leaders from SSOW 2022

Top 3 AI trends for Shared Services leaders from SSOW 2022

We share our most important intelligent automation trends and observations from SSOW Europe 2022.

Tom Golebiowski
 on 
May 27, 2022
May 27, 2022
Artificial Intelligence
Customer Experience
Natural Language Processing
Using AI and NLP to enhance order management services

Using AI and NLP to enhance order management services

NLP-powered Communications Mining provides enhanced service, efficiency and capacity management in order management services.

Phil Hughes
 on 
May 25, 2022
June 29, 2022
Artificial Intelligence
Communications Mining
Continuous Improvement
Digital Transformation
Natural Language Processing
A prompt for your thoughts: Prompt-based learning

A prompt for your thoughts: Prompt-based learning

Learn what fundamental flaws are holding prompt-based learning back from achieving its full business potential.

Aaron Crossey
 on 
May 12, 2022
May 26, 2022
Artificial Intelligence
Natural Language Processing
Machine Learning

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