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Re:infer blog

A collection of advice articles on driving automation, achieving scale, efficiency, and enhancing customer experiences with AI.

UiPath acquire Re:infer
Featured
August 8, 2022
August 1, 2022
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2
 min read

Re:infer has joined the UiPath family

We’re very proud to announce that Re:infer has joined UiPath, the leading enterprise automation software company.

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Deliver better customer experiences with AI

Deliver better customer experiences with AI

Learn how CX leaders are pioneering the use of new AI technologies to enhance personalisation, customer intelligence and continuous improvement.

Edward Challis
 on 
September 12, 2022
October 4, 2022
Customer Experience
Communications Mining
Operational Excellence
How AI captures the voice and intent of every customer

How AI captures the voice and intent of every customer

See how CX leaders are using AI to increase their coverage and deepen their understanding of customer experiences, intents and sentiment.

Edward Challis
 on 
September 5, 2022
September 6, 2022
Customer Experience
Communications Mining
Continuous Improvement
Natural Language Processing
How Communications Mining is transforming the contact centre

How Communications Mining is transforming the contact centre

Learn how Communications Mining enables contact centre leaders to gain complete insight into calls, service quality and agent performance.

Phil Hughes
 on 
September 2, 2022
September 6, 2022
Communications Mining
Intelligent Automation
Contact Centre
How can CX enhance operational excellence, improvement and revenue?

How can CX enhance operational excellence, improvement and revenue?

Learn how Customer Experience and Operations leaders are working together to enhance CX, fuel efficiency and revenue growth.

Edward Challis
 on 
August 30, 2022
August 30, 2022
Artificial Intelligence
Communications Mining
Continuous Improvement
Customer Experience
Operational Excellence
Using AI to understand the Total Experience

Using AI to Understand the Total Experience

Learn how CX leaders are analysing the Total Experience from end to end with AI-enabled Communications Mining.

Edward Challis
 on 
August 22, 2022
August 23, 2022
Customer Experience
Artificial Intelligence
Communications Mining
Are you listening to the silent majority of customers?

Are You Listening to the Silent Majority of Customers?

See how CX leaders are using Communications Mining to boost revenue, delight customers and improve retention.

Edward Challis
 on 
August 16, 2022
August 23, 2022
Communications Mining
Customer Experience
5 fast CX improvements you can deploy right now

5 fast CX improvements you can deploy right now

See how AI-enabled communications mining is helping CX leaders understand what customers really want and which behaviours lead directly to revenue.

Edward Challis
 on 
August 8, 2022
August 23, 2022
Communications Mining
Artificial Intelligence
Customer Experience
What is the best metric for customer experience improvement?

What is the best metric for customer experience improvement?

See how CX leaders are embracing AI to create new metrics that reveal the most valuable customer experience improvement opportunities.

Edward Challis
 on 
July 25, 2022
August 8, 2022
Communications Mining
Artificial Intelligence
Customer Experience
Digital Transformation
How is AI transforming the customer experience?

How is AI transforming the customer experience?

Learn how CX leaders are embracing Communications Mining, chatbots and more powerful AI capabilities to understand and improve the customer experience.

Edward Challis
 on 
July 18, 2022
August 8, 2022
Artificial Intelligence
Customer Experience
Communications Mining

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