The average employee sends or receives 126 emails a day, with 40% of their time spent on email
Business runs on conversations, but unlocking the value in communications data is manual, time-consuming, costly and not scalable.
Businesses are under constant pressure to improve - to be more responsive and agile, to enhance the customer experience, to cut costs and be more efficient. Yet every year there is more to do with fewer resources.
Conversations are critical events in customer journeys and business processes — in emails, chats and case management systems.
Reduction of manual handing through process elimination:
Time back to the organisation
384,000 hours
Number of full-time employees released
200
Expected savings
$6,000,000
Reduction of manual handling through auto-triage:
Time back to the organisation
576,000 hours
Number of full-time employees released
300
Expected savings
$9,000,000
Reduction of manual handling through RPA automation:
Time back to the organisation
384,000 hours
Number of full-time employees released
200
Expected savings
$6,000,000
Total time back to the organisation
1,344,000 hours
Total number of employees released
700
Total expected savings
$21,000,000
Your full savings report
Oops! Something went wrong while submitting the form.
85
Of emails now automatically triaged by Re:infer
“Re:infer has transformed how we do business, and I know we’ve only scratched the surface of what it can do. We’ve saved time and resources that can now be put toward serving our clients better than ever."
Build intelligent products, services
and workflows
Increase operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.
The Hiscox communications mining story
The Hiscox communications mining story
Learn how Hiscox are using conversational data intelligence to identify and automate repetitive tasks. Reducing intellectual waste and improving broker experience.
Download case study