Use cases
Learn more about how Re:infer helps you make the most of your system with the Re:infer’s Conversational Data Intelligence Platform
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
“It takes 24.2 hours on average for service teams to provide a first response to a support ticket.”
IT Service Desk
IT Service Desk Analytics
Email
Chat
Support tickets
Calls
IT Service Tickets
"84% of customers consider customer service a key factor in deciding to buy from a company."
Customer Support
Customer Support Analytics
Support tickets
Email
Support chat
Support calls
Calls
"VoC leaders enjoy a nearly 10-times greater annual revenue increase than their competitors."
Customer Experience
Voice of the Customer
Support tickets
Email
Reviews
Chat
Social media
“The average response time to a customer service request is over 12 hours.”
Customer Support
Customer Support Automation
Support tickets
Email
Support chat
Support calls
Calls
"97% of customer requests in insurance are incorrectly routed to an underwriter first, requiring them to send it on to the right place."
Insurance Operations
Insurance Operations Analytics
Email
Chat
Support tickets
Calls
Social media
"67% of service leaders are investing in natural language processing to extract data and insights from email."
Business Services
Business Services Analytics
Email
Chat
Support tickets
Calls
CRM notes
“Support teams receive an average of 492 tickets a month, with a typical first response time of 24.2 hours.”
IT Service Desk
IT Service Desk Automation
Support tickets
Email
Support chat
Support calls
IT Service Tickets
"Banking operations staff spend 70% of their time outside of core systems and 40% of their time on email alone."
Banking Operations
Banking Operations Analytics
Email
Chat
Support tickets
Calls
Social media
"88% of business conversations are transactional, with only 2-3 messages per thread on average."
Business Services
Business Services Automation
Email
Support tickets
Support calls
Support chat
Calls
"88% of business conversations are transactional, with only 2-3 messages per thread on average."
Insurance Operations
Insurance Operations Automation
Email
Chat
Calls