Voice of the customer

Problem

Organisations are inundated with communications from their customers across multiple digital channels. Understanding this feedback at scale to identify pain points in the customer experience or key areas for growth is typically time intensive, highly manual and expensive.

Solution

Re:infer allows organisations to quickly understand the intents, concepts, and sentiment of multi-channel customer feedback at scale across each stage of the user journey.

Using in platform analytics or the API outputs, Re:infer can help identify and monitor key failures and areas of improvement in the individual customer experience, as well as strategic areas of growth.

Benefits

By interpreting and understanding every single customer conversation, organisations can embed customer-centricity at their core, creating real improvements in their products and services with meaningful impacts for their customers, whilst identifying key areas of sustainable revenue growth.