Query automation
Re:infer enables various solutions to reduce manual effort, driving self-service and end-to-end automation.
Teams receive ad-hoc requests from clients (and internal teams) for simple tasks such as manual booking, corrections, trade status checks, document access etc.
Channels
Email
IT Service Tickets
Support chat
Chat
Support calls
Support tickets
Common integrations
Mail and calendar server
RPA
CRM
Common industries
Capital Markets, Insurance, Telecommunications, Consumer Goods, Financial Services, Shared Service Centres
Problem
Teams receive ad-hoc requests from clients (and internal teams) for simple tasks such as manual booking, corrections, trade status checks, document access etc.
Requests are typically high-volume, repetitive, and transactional in nature.
Solution
Re:infer enables various solutions to reduce manual effort, driving self-service and end-to end automation.
The platform monitors team chat channels and shared mailboxes, intercepts unstructured requests and converts them to a structured format.
Requests can then be processed using RPA or direct calls to system APIs.
Benefits
- Improves client satisfaction and service quality through reduced process latency.
- Reduces FTE effort.
- Reduces risk of manual error.
- Eliminates capacity constraints and volume sensitivity.
Turn any conversation into
actionable data
Drive operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.
