Opportunity discovery | Communications Mining
Re:infer provides accurate, scalable and repeatable analytic capabilities for discovering change opportunities.
Firms must create a pipeline of change opportunities in order to deliver the expected benefits of a transformation initiative. It’s hard to estimate ROI and prioritise opportunities without supporting analysis from data.
Channels
Email
IT Service Tickets
Support chat
Chat
Support calls
Common integrations
Mail and calendar server
CRM
RPA
Workflow
Common industries
Capital Markets, Insurance, Telecommunications, Consumer Goods, Financial Services, Shared Service Centres
Problem
The enterprise must create a pipeline of change opportunities in order to deliver expected benefits of a transformation initiative. It’s hard to estimate ROI and prioritise opportunities without supporting analysis from data.
Solution
Re:infer provides accurate, scalable and repeatable analytic capabilities for discovering change opportunities - we call this Communications Mining.
Using state-of-the-art NLP technology, the platform helps detect process inefficiencies, exceptions, and risks expressed in communication data.
Suited to multiple cost levers including automation, self-service, workflow and systems and data.
Benefits
- Data-led opportunity discovery increase precision and can help drive tighter ROI estimates for specific change initiatives.
- Reduces the risk of not delivering expected benefits as opportunities are quantified before change investment.
Turn any conversation into
actionable data
Drive operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.
