Opportunity discovery | Communications Mining
Re:infer provides accurate, scalable and repeatable analytic capabilities for discovering change opportunities.
The enterprise must create a pipeline of change opportunities in order to deliver expected benefits of a transformation initiative. It’s hard to estimate ROI and prioritise opportunities without supporting analysis from data.
Re:infer provides accurate, scalable and repeatable analytic capabilities for discovering change opportunities - we call this Communications Mining.
Using state-of-the-art NLP technology, the platform helps detect process inefficiencies, exceptions, and risks expressed in communication data.
Suited to multiple cost levers including automation, self-service, workflow and systems and data.
- Data-led opportunity discovery increase precision and can help drive tighter ROI estimates for specific change initiatives.
- Reduces the risk of not delivering expected benefits as opportunities are quantified before change investment.