Auto triage
Re:infer provides a fully automated triage capability that is Subject Matter Expert driven, allowing incremental deployment until the required confidence levels are achieved.
In high volume communication channels (such as shared mailboxes, chat channels) approximately 5-10% of FTE effort is spent on manual triage.
Channels
Email
IT Service Tickets
Support chat
Chat
Support calls
Common integrations
Mail and calendar server
CRM
RPA
Workflow
Common industries
Capital Markets, Insurance, Telecommunications, Consumer Goods, Financial Services, Shared Service Centres
Problem
In high volume communication channels (such as shared mailboxes, chat channels) approximately 5-10% of FTE effort is spent on manual triage. Employees need to review all incoming requests and then manually categorize, prioritize, and route them to other teams for processing.
Solution
Re:infer provides a fully automated triage capability that is Subject Matter Expert driven, allowing incremental deployment until the required confidence levels are achieved.
The platform gives users fine-grained control over rules for classification, prioritization, data extraction, and routing.
Benefits
- Reduces FTE effort by 5-10%
- Reduces process latency
- Eliminates process issues due to incorrect classification, prioritization, and misrouting
- Eliminates capacity constraints and volume sensitivity
Turn any conversation into
actionable data
Drive operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.
