Enhance efficiency, boost the client experience, and achieve claims and underwriting automation

Problem

From underwriting to claims, insurance agents spend most of their day performing repetitive, low-value communications tasks. They’re responding to emails, updating policies and processing the most simple, transactional claims. This is impacting productivity, slowing service speeds, and preventing teams from bringing in new work for the firm.

The most qualified and experienced people in the firm are wasting their precious time on low-value comms work. But insurers have long struggled to eliminate or automate these repetitive, manual processes due to a lack of data. As a result, cutting costs, adhering to SLAs and improving the client experience remains an uphill battle.

Solution

Re:infer Insurance Operations Automation understands and structures all inbound requests. It understands the meaning of every message and extracts the relevant data for automatic case creation, triage and routing.

Re:infer turns business conversations into structured data which can then be used for downstream processing by automation tools. This frees employees to focus on more important, more rewarding work.

For the first time, the end-to-end automation of the highest-volume manual requests is possible.

Benefits

Insurance Operations Automation augments service performance and gives time back to employees, enabling you to:

Increase operational efficiency with claims and underwriting automation

Automate as much as 80% of inbound messages. Automatically process large volumes of emails, requests and messages, reducing response times from days to minutes. Significantly cut handling times for better SLA adherence and reduce the costs of running your operations function.

Augment the client experience

Reduce response times and accelerate request resolution. Improve service quality for customers and brokers, and enhance the underwriter experience. Boost the business value of your operations function by contributing to organisational efficiency and freeing capacity for the most valuable work.

Enhance underwriter productivity and satisfaction

Free your team to focus on the most complex and important requests and activities. Allocate more resources to the most valuable tasks, while keeping your team lean and effective. Reduce churn by prioritising more rewarding work.