The Conversational Data Intelligence Platform
Mine, monitor and automate every conversation
Re:infer, a UiPath company, is the centralised NLP platform for the enterprise. Connecting all business and customer conversations under one platform, we help you transform the customer experience, enhance efficiency and scalability.
Business runs on conversations
Customers reach out when they need something. Colleagues talk to get work done.
Every conversation contains valuable information about your customer needs, your products, services and processes. But the process for extracting this insight has always been manual, costly and inefficient.
Businesses are under constant pressure to improve - to be more responsive and agile, to enhance the customer experience, to cut costs and be more efficient. Yet every year there is more to do with fewer resources.
This won't scale. It can't scale. You can't improve with humans alone.
Know what your customers really want, work better and smarter
Turn every message into actionable data - at speed, on any channel. Rapidly deploy conversational AI models that cut costs, drive operational scalability and enhance the customer experience.
Drive operational scalability
Uncover the costly processes slowing your organisation down. Eliminate inefficient requests and automate transactional customer requests.
Give your automation and workflow tools the structured data they need to deliver cost out and digital transformation goals.
Enhance the customer experience
Interpret customer queries, requests and feedback to quantify value and failure demand. Monitor issues, identify root causes and trigger alerts on conversations.
Give CX, Loyalty, Product and Service teams the quantified insights they need to continuously improve the business.
Make data-driven decisions
Get visibility on opaque processes and channels to identify problems, inefficiencies and quantify opportunities for change.
Give stakeholders the quantified insights they need to make informed decisions on digital transformation investments.
Deploy custom AI models in hours within a simple, zero-code user interface
- 01Connect Re:infer to your conversational channels
Connect all your conversational channels - email, chat, phone calls, tickets, and CRM. Integrate the structured data into downstream applications with Re:infer’s pre-built integrations across all conversational, workflow and automation systems.
- 02Combine human expertise with machine efficiency
Re:infer learns from your organisation’s people and data. The zero-code interface empowers business users to teach Re:infer the specifics of your business. Re:infer becomes tailored to you, and improves constantly in real time.
- 03Discover repetitive processes, patterns and requests
Re:infer understands human language, reading every message and mining conversational data to identify and extract high volume processes, patterns and requests. Re:infer works quickly and at scale, delivering value in hours, not months.
- 04Automate and trigger actions in real time
Re:infer converts any message into structured actionable data.
Using pre-built connectors to automation and workflow tools, Re:infer can trigger automated actions such as routing, triage, alerts, case creation and transactional responses.
Built-in analytics are displayed in a customisable report which gives you insight into processes, customer issues and change opportunities - omnichannel and in real time.
Seamless integration with
Build and deploy your own high-quality machine learning models on conversations in minutes. No AI or data science expertise required.
Re:infer supports a flexible data model with first-class support for email, tickets, feedback, chat or phone calls. There is an easy to use API and developer tools for common tasks. We serve millions of production requests every day.
A complete ecosystem of technology, implementation and consultancy providers
From technology providers to leading implementation and consulting companies, the Re:infer partner ecosystem is used by enterprises to achieve their digital transformation goals.
Recognitions and achievements
“Re:infer has transformed how we do business, and I know we’ve only scratched the surface of what it can do. We’ve saved time and resources that can now be put toward serving our clients better than ever."
Build better products and services. Quickly. Scalably. Efficiently.
Increase operational scalability, enhance the customer experience, and improve control with Re:infer’s Conversational Data Intelligence Platform.
How NLP completes the Intelligent Automation stack
By enabling the analysis of communications data, NLP accelerates hyper-automation and provides new scope for process improvement and operational efficiency.Download guide