Transform and optimise services by analysing every conversation
Understand every conversation across all channels, unlock customer pain points and opportunities. Increase scalability and enhance the customer experience with Conversational Data Intelligence. Learn why Re:infer is an award winning NLP vendor. Gartner, HFS, IDC and ISG recognised.
Conversations are critical events across support and service functions. Re:infer makes it possible to analyse and understand every request, across all channels.
Support and service teams need to understand what factors are having the biggest impact on retention and churn. Customers are constantly reaching out to describe their needs and experiences to various support teams, spread across multiple channels including email, calls, tickets and chat.
Using state-of-the-art NLP technology, delivered through a zero-code UI, Re:infer reads, interprets and classifies requests, extracting sentiment, intent and emotion data. Re:infer creates detailed, accurate insight for service improvement and supplies the data needed for powerful downstream automation. It achieves scale, enhances efficiency and transforms the customer experience.
Service, Transformation, Change and Automation leaders use Re:infer to:
- Optimise service and experience
- Increase operational scalability
- Understand and monitor the drivers of support requests
- Create a new source of structured data for downstream systems including RPA, Case Management and Workflow
Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.
See the Re:infer Conversational Data Intelligence Platform in action
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Unlock the actionable insights hidden in your service conversations
We give organisations a new capability to efficiently embed conversational intelligence into their support processes, products and services.
Making the business more scalable and customer-centric.
Trusted by teams around the globe to help deliver digital transformation in support
"Re:Infer enables us to have a more data-driven approach, giving us the chance to digitise qualitative customer feedback, and even to embrace the so-far ignored silent majority of customers. As a CX leader, I feel much more empowered when our analysis is linked to revenue."
The Re:infer platform truly follows the low-code/no-code mantra with rapid models created in hours by process SMEs, not data scientists. Re:infer is at the cutting edge of the Intelligent Automation spectrum.
“Re:infer's AI platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.”
Recognitions and achievements
HFS Hot Vendor
Enterprise & Machine Learning Platform 2021.
Gartner Cool Vendor
Conversational & Natural Language Technologies 2021.
IDC Innovation with AI Award Winner – 2020.
Research published in hundreds of leading ML journals including NeurIPS.