Understand and classify every ticket, optimise customer experience and increase scalability
Tickets are critical events in business processes. Discover, measure and automate processes hidden in ticket workflows with Re:infer Conversational Data Intelligence. Learn why Re:infer is an award winning NLP vendor. Gartner, HFS, IDC and ISG recognised.
Business runs on conversations. Customers reach out when they need something, colleagues connect to get work done. Re:infer makes it possible to analyse and understand every ticket and request at speed and scale.
Unlocking the value in conversational channels like ticketing systems is manual, time-consuming, and not scalable.
Using state-of-the-art NLP technology delivered through a zero-code UI, Re:infer reads, interprets and classifies tickets, identifying intent, sentiment, root causes and drivers.
Intelligent Automation, Change, RPA and Service leaders use Re:infer to mine, monitor and automate tickets, enabling:
- An improved customer experience
- Increased operational scalability and efficiency
- Improved consistency, governance and control
- New automations by creating structured data for downstream systems including RPA, Case Management and Workflow.
Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.
See Re:infer Intelligent Ticket Processing in action
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Unlock the power of your business conversations
We give organisations a new capability to efficiently embed conversational intelligence into their business processes, products and services.
Making the business more scalable and customer centric.
Trusted by teams around the globe to help deliver digital transformation
“The enterprise is built on communications. It should be no surprise that, to digitally transform, NLP is not just a nice-to-have, it is a must-have, which is why our partnership with Re:infer is so important to us and our clients. Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
The Re:infer platform truly follows the low-code/no-code mantra with rapid models created in hours by process SMEs, not data scientists. Re:infer is at the cutting edge of the Intelligent Automation spectrum.
Recognitions and achievements
HFS Hot Vendor
Enterprise & Machine Learning Platform 2021.
Gartner Cool Vendor
Conversational & Natural Language Technologies 2021.
IDC Innovation with AI Award Winner – 2020.
Research published in hundreds of leading ML journals including NeurIPS.