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Understand and classify every ticket, optimise customer experience and increase scalability

Tickets are critical events in business processes. Discover, measure and automate processes hidden in ticket workflows with Re:infer Conversational Data Intelligence.

Trusted by leading organisations to drive digital transformation

Business runs on conversations. Customers reach out when they need something, colleagues connect to get work done. Re:infer makes it possible to analyse and understand every ticket and request at speed and scale.

Unlocking the value in conversational channels like ticketing systems is manual, time-consuming, and not scalable.

Using state-of-the-art NLP technology delivered through a zero-code UI, Re:infer reads, interprets and classifies tickets, identifying intent, sentiment, root causes and drivers.

Intelligent Automation, Change, RPA and Service leaders use Re:infer to mine, monitor and automate tickets, enabling:

  • An improved customer experience
  • Increased operational scalability and efficiency
  • Improved consistency, governance and control  
  • New automations by creating structured data for downstream systems including RPA, Case Management and Workflow.

Learn how the enterprise is unlocking the power of conversational data. Using Re:infer to create new capabilities and efficiently build intelligent products, services and workflows.

See Re:infer Intelligent Ticket Processing in action

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Re:infer - NLP

Unlock the power of your business conversations

We give organisations a new capability to efficiently embed conversational intelligence into their business processes, products and services.

Making the business more scalable and customer centric.

Trusted by teams around the globe to help deliver digital transformation

“With requests coming in through multi-channels, unstructured comms is a huge part of day to day life at Deutsche Bank. With that backdrop, how do we respond quickly to clients? How can we help clients facilitate payments and transactions? Being able to navigate and create structure out of unstructured data makes it easier to respond to our customers, faster.”
“The enterprise is built on communications. It should be no surprise that, to digitally transform, NLP is not just a nice-to-have, it is a must-have, which is why our partnership with Re:infer is so important to us and our clients. Re:infer's deep learning platform allows us to unpick customer intents and unlock understanding in unstructured processes across the business.”
The Re:infer platform truly follows the low-code/no-code mantra with rapid models created in hours by process SMEs, not data scientists. Re:infer is at the cutting edge of the Intelligent Automation spectrum.

Recognitions and achievements

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HFS Hot Vendor

Enterprise & Machine Learning Platform 2021.

Logo Gartner Cool Vendor

Gartner Cool Vendor

Conversational & Natural Language Technologies 2021.

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IDC Awards

IDC Innovation with AI Award Winner – 2020.

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NeurIPS

Research published in hundreds of leading ML journals including NeurIPS.

Build intelligent products, services
and workflows

Increase operational scalability and optimise the customer experience with Re:infer’s Conversational Data Intelligence Platform.