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Shared Services Network: October 2021

Re:infer spoke with shared services and business services leaders to learn about strategy and best practices in operating, strategising and developing their services post-COVID.

After two years out, it was a great pleasure to join SSON’s premier in-person event for shared services and global business services (GBS) – SSOW UK & Ireland. We had some great conversations with shared services and GBS leaders on the challenges of COVID-19 and the startling progress of automation in their organisations.

Event highlights

Top shared services and intelligent automation trends

Our own Tom Golebiowski wrote a great blog on the key intelligent automation trends he spotted at the event. Shared and business services leaders have firmly established RPA within their domain, but they are now focussing on more sophisticated AI solutions to extend the scope of automation within their businesses, enhance CX and process insight.

Read the full summary.

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Interested in one of our events or want to catch up with us after an event? Please contact info@reinfer.io.

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