After two years out, it was a great pleasure to join SSON’s premier in-person event for shared services and global business services (GBS) – SSOW UK & Ireland. We had some great conversations with shared services and GBS leaders on the challenges of COVID-19 and the startling progress of automation in their organisations.
Top shared services and intelligent automation trends
Our own Tom Golebiowski wrote a great blog on the key intelligent automation trends he spotted at the event. Shared and business services leaders have firmly established RPA within their domain, but they are now focussing on more sophisticated AI solutions to extend the scope of automation within their businesses, enhance CX and process insight.
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