Logo Reinfer

Re:infer is a Gartner Cool Vendor in Conversational AI & Natural Language Technology

Re:infer's recognition within the Conversational and Natural Languages Technology report is an important step forward in our work to build the Re:infer Conversational Data Intelligence Platform.

Gartner Cool Vendor

The Gartner Cool Vendors report explores how transformer models, composite AI and evolving information architecture workflows are unlocking richer multimodal experiences. According to Gartner analysts, the vendors in this report illustrate a second wave of topic and language coverage as well as a trend to mass personalization.

Key Findings

  • "Composite artificial intelligence (AI) techniques have been extended with the addition of large transformer language models, like BERT and GPT, enabling new personalized approaches to natural language generation (NLG)."
  • "Voice automation in the contact center is in a second wave of geographic expansion where a wider set of languages and dialects are supported."
  • "Many text and conversational AI vendors are differentiating in the market with the modeling of domain knowledge for industries in order to provide clients with an accelerator."

Gartner disclaimer

Gartner and Cool Vendors are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Cool Vendors in Conversational and NLT Widen Use Cases, Domain Knowledge and Dialect Support,By Anthony Mullen, Magnus Revang, Van Baker, Adrian Lee, 12 November 2021