Re:infer is a Gartner Cool Vendor in Conversational AI & Natural Language Technology

The Gartner Cool Vendors report explores how transformer models, composite AI and evolving information architecture workflows are unlocking richer multimodal experiences. According to Gartner analysts, the vendors in this report illustrate a second wave of topic and language coverage as well as a trend to mass personalization.

Key Findings

• "Composite artificial intelligence (AI) techniques have been extended with the addition of large transformer language models, like BERT and GPT, enabling new personalized approaches to natural language generation (NLG)."
• "Voice automation in the contact center is in a second wave of geographic expansion where a wider set of languages and dialects are supported."
• "Many text and conversational AI vendors are differentiating in the market with the modeling of domain knowledge for industries in order to provide clients with an accelerator."

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Gartner, Cool Vendors in Conversational and NLT Widen Use Cases, Domain Knowledge and Dialect Support,By Anthony Mullen, Magnus Revang, Van Baker, Adrian Lee, 12 November 2021