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Operationalising the customer experience

Learn how AI and Communications Mining are transforming the customer experience (CX), giving CX leaders insight and understanding over every customer conversation.

Operationalising the customer experience: The link between CX, operations and revenue

Created for CX, voice of the customer and customer service leaders. The guide explains:

  • Why current approaches to CX improvement address only the needs of a small minority of customers
  • How AI captures the full customer experience and voice of the customer
  • How Communications Mining enhances CX improvement and aligns CX teams with C-suite objectives