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Hiscox: Process automation to reduce costs and enhance the broker experience

Learn how Hiscox is using communications mining and auto-triage to identify and automate repetitive conversational tasks. Driving faster resolution time, improved broker experience and significant FTE savings.

Hiscox Success Story

Insurance operations leaders should download this asset to learn how Hiscox:

  • Saved £240k in FTE cost avoidance
  • Reduced time taken for work to enter workflow from 2-3 days to 2 hours
  • Reduced request turnaround from 5-7 days to 3.7 days
"We completely shifted our collective mind set on what productivity looks like. People used to think it was defined by how many tasks they completed in a day. Now, they see it a show much value they add in a day."

<small>Sarah Leach, Head of Broker Operation<small>