Hiscox: Process automation to reduce costs and enhance the broker experience
Learn how Hiscox is using communications mining and auto-triage to identify and automate repetitive conversational tasks. Driving faster resolution time, improved broker experience and significant FTE savings.
Insurance operations leaders should download this asset to learn how Hiscox:
- Saved £240k in FTE cost avoidance
- Reduced time taken for work to enter workflow from 2-3 days to 2 hours
- Reduced request turnaround from 5-7 days to 3.7 days
"We completely shifted our collective mind set on what productivity looks like. People used to think it was defined by how many tasks they completed in a day. Now, they see it a show much value they add in a day."
<small>Sarah Leach, Head of Broker Operation<small>